Jay Sanchez

Additional Projects

► Podcast Guest & Speaker - Featured on platforms discussing trauma-informed leadership, inclusive growth systems, and scaling post-sale impact► Volunteer Interviewer - Success Panda - Conduct interviews highlighting underrepresented voices in Customer Success► Board Member & Ops - CxXchange► Social Media Manager - Built and managed brand voice + content systems for a values-aligned creative collective

• 90 Day Lessons in CS Leadership
• Customer Success Beginnings
• CS Should Speak Revenue
• Customer Success Resources

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About

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I fix post-sales chaos.
Customer Success and Ops systems built for retention, revenue, and the humans behind them.I’m James (Jay) Sanchez- an award-winning Customer Success strategist who helps SaaS and service teams turn churn and misalignment into scalable revenue.As an autistic, transgender operator with PTSD, I build systems through a trauma-informed, neurodivergent lens that blends behavioral design, operational strategy, and scalable tooling (Notion, HubSpot, and more) to improve outcomes without burning out teams.In 2025, I was named Innovator of the Year by the Customer Growth Awards for leading LeanLaw’s CS transformation; driving over $200K in new ARR, scaling usage-based revenue to $23K+ MRR, and aligning GTM teams around customer value.I’ve spent 8+ years designing systems that:☛ Boost NRR and reduce churn
☛ Drive usage and expansion without over-reliance on Sales
☛ Translate emotional friction into process clarity
☛ Make customer success inclusive, sustainable, and revenue-alignedIf you’re ready to stop patching churn with pep talks, and start building post-sales infrastructure that scales with your product and your people- I can help.